Blog

The way we work and communicate is changing. Due to current developments, many people work from home (or ...

We regularly launch the Unexus Connect communication platform for new customers. Such was also the case last September ...

What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...

Wat is momenteel de grootste uitdaging voor klantcontactcentra? En hoe zet je dat om in kansen? Daarover ging ...

It may sound like a cliché, but it's an undeniable truth: to measure is to know. With this ...

In an interesting article in the latest edition of the CorporatieGids, Woonforte explains how they have dealt creatively ...

It is always very interesting to read the vison on customer contact of one of the largest housing ...

Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. ...

Business Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn ...

Modern customer service receives a large number of requests for help and assistance through all kinds of communication ...

Customer service is an integration that everyone has to deal with from time to time. Whether you are ...