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Omnichannel

Why switching to omnichannel customer contact brings benefits

You may be familiar with the situation: You work in the IT department or the Customer Care Center and ...
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Tips

Efficient customer contact with Microsoft Teams and Unexus integrations

The way we work and communicate is changing. Due to current developments, many people work from home (or ...
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Interview

Woonplus Schiedam about their first experiences with Unexus Connect

We regularly launch the Unexus Connect communication platform for new customers. Such was also the case last September ...
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Blog

The changing role of customer service

What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...
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De veranderende rol van het KCC

Wat is momenteel de grootste uitdaging voor klantcontactcentra? En hoe zet je dat om in kansen? Daarover ging ...
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Blog

Unexus and Blue-Mountain create integrated all-in-one BI solution

It may sound like a cliché, but it's an undeniable truth: to measure is to know. With this ...
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woonforte-artikel
Interview

Woonforte: Tempt the customer to self-service with Unexus

In an interesting article in the latest edition of the CorporatieGids, Woonforte explains how they have dealt creatively ...
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Woonstad Rotterdam
Interview

Woonstad Rotterdam: Good customer communication requires interaction from a compassionate human perspective

It is always very interesting to read the vison on customer contact of one of the largest housing ...
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first aid bhv

Fast and effective assistance thanks to the Unexus Emergency Response solution

Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. ...
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Practical usage of Business Intelligence software

Business Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn ...
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The virtual assistant is a step towards the future

Modern customer service receives a large number of requests for help and assistance through all kinds of communication ...
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Tips

9 tips to optimize your customer service

Customer service is an integration that everyone has to deal with from time to time. Whether you are ...
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