Excellent customer contact

Synergize all communication channels with the integrated Unexus omnichannel platform.

Unexus Connect

Set up your own communication platform using Unexus Connect. Opt for traditional telephony, omnichannel communication and smooth routing. A complete solution for your organization.

Microsoft Teams Unexus paars

Unexus Connect for Teams

Want to make more use of your Microsoft licenses? Choose Teams Calling and expand your Microsoft Teams application into a full-fledged contact center with Unexus Connect for Teams.

Features

Microsoft Teams integration

Create your contact center with Microsoft Teams and Unexus. Manage your accessibility, expand with Teams Calling and integrate Teams into your applications.

Omnichannel-contact-center-paars

Omnichannel Contact Center

Equip your contact center for telephony, email, SMS, web chat, WhatsApp and Facebook Messenger.

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Microsoft Teams calling

Set up your external telephony with Microsoft Teams Direct Routing and combine the benefits of Unexus Connect and MS Teams.

Business telephony

Upgrade your telephone switchboard to the cloud. Expand with mobile telephony, fixed-mobile telephony and fixed telephony.

360º caller information

Screen pop-up with extensive details about the caller, extendable with each application integration.

Presence management

Oversee the availability of all employees at a glance. Employees can indicate when they can process questions and who best to be on-call for customers.

Microsoft 365 integration

Option to fully operate using Microsoft 365.

Hosted in the Unexus Cloud

Choose to have us handle your hosting in our Unexus Cloud. We’re eager to add you to our list of happy customers.

Business Intelligence

To measure is to know, so data is the new gold?! Our BI template allows you to answer the questions you have about your own availability.

Customer cases

Municipality of Venlo

The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s ...

Thuisvester

Thuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; "mobile unless ..." ...

De Sleutels

Can a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De ...

Woonplus

“What makes us so enthusiastic is that it now really doesn't matter from what location we work from. Whether from ...
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Choose a reliable partner

We believe that innovative customer contact contributes to customer satisfaction and hence to a positive brand experience. This is why we support organizations with integrated customer contact. We are energized by implementing our intelligent platform, thereby offering organizations insight into their communication process.