Excellent customer contact
Synergize all communication channels with the integrated Unexus omnichannel platform.
Microsoft Teams integration
Create your contact center with Microsoft Teams and Unexus. Manage your accessibility, expand with Teams Calling and integrate Teams into your applications.
Omnichannel Contact Center
Equip your contact center for telephony, email, SMS, web chat, WhatsApp and Facebook Messenger.
Microsoft Teams calling
Set up your external telephony with Microsoft Teams Direct Routing and combine the benefits of Unexus Connect and MS Teams.
Upgrade your telephone switchboard to the cloud. Expand with mobile telephony, fixed-mobile telephony and fixed telephony.
360º caller information
Screen pop-up with extensive details about the caller, extendable with each application integration.
Oversee the availability of all employees at a glance. Employees can indicate when they can process questions and who best to be on-call for customers.
Microsoft 365 integration
Option to fully operate using Microsoft 365.
Hosted in the Unexus Cloud
Choose to have us handle your hosting in our Unexus Cloud. We’re eager to add you to our list of happy customers.
To measure is to know, so data is the new gold?! Our BI template allows you to answer the questions you have about your own availability.
Choose a reliable partner
We believe that innovative customer contact contributes to customer satisfaction and hence to a positive brand experience. This is why we support organizations with integrated customer contact. We are energized by implementing our intelligent platform, thereby offering organizations insight into their communication process.
Blogs & news
We are extremely happy and enthusiastic about our collaboration as well as the telephony system.
KCC staff, De Dommel Water Board
We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.
Arjen van der Zee
ICT Coordinator, Stek Wonen
Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.
Marlys van Egmond
ICT staff and first point of contact at the Stek Wonen Service Desk
The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.
Rob aan de Brugh
Information Management Project Manager, municipality of Venlo
Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.