We are thrilled to announce that our omnichannel platform, Unexus Connect, has earned full Microsoft 365 certification! This certification allows us to seamlessly integrate the capabilities and functionalities of the Unexus Connect Contact Center Platform with Microsoft Teams.
Immediate Benefits for Customers
Dirk Stuip, CEO of Unexus, considers this certification a significant milestone in Unexus Connect’s development: “Certification within the Microsoft environment aligns with the trends and needs we observe among our customers. While Teams calling is widespread, it often lacks integration with customer service or KCC. Unexus now enhances this integration with extensive features in intelligent routing, data visibility, and channel integration, providing immediate value to our customers.”
Secure and Future-Proof
Bert Boonstra, Technical Director, adds, “While Unexus already had partial certification, now the entire platform is certified. This signifies that Unexus Connect has evolved into a comprehensive CCaaS (Contact Center as a Service) product that successfully meets Microsoft’s stringent requirements and testing. It also reaffirms that Unexus is not only rich in functionality but also a secure and future-proof choice”.
About the certification
The Microsoft 365 Certification represents that Unexus has achieved Microsoft 365 Certification. In addition to app security, this program reviews the practices and procedures the app publisher employs. While customer data is under control of the app publisher, you can rest assured that Microsoft has validated that the app will handle it in a safe and secure manner.
For the past 12.5 years, we have been delivering a fully integrated communication platform to facilitate the best customer contact experience. Our platform handles telephony, webchat, social media, email, and WhatsApp routing. Furthermore, we embrace emerging technologies such as AI, and extensive integration with essential business applications. We continually evolve our platform to ensure optimal functionality and security, all based on Microsoft technology, with in-house ICT development and a professional service desk.
Combine the best of Unexus and Teams
Interested to see how you could combine the best of the Unexus platform with Microsoft Teams?