Complete and insightful

View all available customer information with one click. With the UNEXUS platform you can easily pool all of your organization’s work processes for a complete customer profile. This helps the contact center staff formulate responses to customers’ questions. It also speeds up processes and produces less frustration for customers when employees can immediately consult customer data.

360-degree customer profile

Integrations with other business process software are essential for quickly and systematically processing questions. This includes an integration with the CRM, the customer card or an ERP, for instance. By integrating Unexus with existing IT environments and business applications, you optimally benefit from all available information.

Team Development

A few of our integrations

Benefits of integrated working within one platform

Information available immediately

Improved customer experience because all information is available immediately

Shorter calls

Shorter calls because information is available faster, thereby also decreasing forwarded calls

Less manpower

Conservation of manpower through the use of self service and automated processes

Higher productivity

Higher productivity through the sending of reminders

Better integrated reporting

Combine data and run standardized reports for continuous improvement

Fewer ICT flows

One supplier for all communication equals less fuss

Improve internal processes

In addition to integrations that help create a 360-degree customer profile, we also offer useful integrations for the organization. For instance, we offer an in-house emergency and first-aid service module, have an application for employees working as field sales representatives and easily integrate with Microsoft Teams within your communication platform.

And there’s more. From knowledge base to agendas, from planning tools to software for quality monitoring. Dozens of organizations preceded you. Thanks to this, we have extensive software integrations. We look forward to brainstorming with you to find out which processes need to flawlessly communicate with our communication platform.

FAQ

Customer cases

Thuisvester

Thuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; "mobile unless ..." ...

Municipality of Venlo

The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s ...

Woonplus

“What makes us so enthusiastic is that it now really doesn't matter from what location we work from. Whether from ...

De Sleutels

Can a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De ...