Integrated communication

Complete and insightful

View all available customer information with one click. With the UNEXUS platform you can easily pool all of your organization’s work processes for a complete customer profile. This helps the contact center staff formulate responses to customers’ questions. It also speeds up processes and produces less frustration for customers when employees can immediately consult customer data.

360-degree customer profile

Integrations with other business process software are essential for quickly and systematically processing questions. This includes an integration with the CRM, the customer card or an ERP, for instance. By integrating Unexus with existing IT environments and business applications, you optimally benefit from all available information.

A few of our integrations

Symagic

Bumicom

UM Telecom

Microsoft

Injixo

KCM

CM

Enreach

Blue-Mountain

Zig

View all integrations

Benefits of integrated working within one platform

Information available immediately

Improved customer experience because all information is available immediately

Shorter calls

Shorter calls because information is available faster, thereby also decreasing forwarded calls

Less manpower

Conservation of manpower through the use of self service and automated processes

Higher productivity

Higher productivity through the sending of reminders

Better integrated reporting

Combine data and run standardized reports for continuous improvement

Fewer ICT flows

One supplier for all communication equals less fuss

Improve internal processes

In addition to integrations that help create a 360-degree customer profile, we also offer useful integrations for the organization. For instance, we offer an in-house emergency and first-aid service module, have an application for employees working as field sales representatives and easily integrate with Microsoft Teams within your communication platform.

And there’s more. From knowledge base to agendas, from planning tools to software for quality monitoring. Dozens of organizations preceded you. Thanks to this, we have extensive software integrations. We look forward to brainstorming with you to find out which processes need to flawlessly communicate with our communication platform.

We are extremely happy and enthusiastic about our collaboration as well as the telephony system.

Joyce Schellekens

KCC staff, De Dommel Water Board

We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.

Arjen van der Zee

ICT Coordinator, Stek Wonen

Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.

Marlys van Egmond

ICT staff and first point of contact at the Stek Wonen Service Desk

The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.

Rob aan de Brugh

Information Management Project Manager, municipality of Venlo

Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.

Andy Heuts

IT Manager, ZOWonen

FAQ

What are the possible integrations with Unexus?

In fact, anything is possible. From knowledge base to agenda, from planning tools to quality assurance software. Dozens of organizations have already preceded you. As a result, we have various software integrations. We look forward to thinking along with you about which work processes should communicate flawlessly with our communication platform.

Which certifications do you have?

We have achieved the ISO 27001 and ISO 9001 standards. More information can be found on this page.

What sets Unexus apart from other platforms?

We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.

Is Unexus scalable?

Unexus solutions are scalable and can therefore be used in both small and large organizations and contact centers. The platform is also ideal for a (private) cloud or hosting environment. All you need to use the software is a web browser.