Telephony the way you want

An organization has to be available to its customers.  Excellent telephony is the foundation for this. Fixed telephony, VoIP telephony and fixed-mobile integration. But nowadays availability isn’t limited to the landline and the fixed telephones at the office. When employees work from home, availability must also be flawless. Through Microsoft Teams, for example.

Traditional telephony

A day on the road or working at the kitchen table shouldn’t present a problem for an organization’s availability. You want more than availability solely through the fixed line. Thanks to various solutions, (such as fixed-mobile VoIP), there are a lot of options for the front and back office, working from home and availability management. We organize classic telephony together with our partner UM Telecom.

Businessman speak talk on video call with colleagues on online briefing during self isolation and quarantine. Flu epidemic and covid-19

Calling with Teams Calling

Microsoft Teams is here to stay. That’s why Microsoft Teams is essential in an integrated platform. Integration with Microsoft Teams ensures that your organization is even more available while being able to work location-independently. Ideal for contact centers and the back office. Unexus offers full integration with Microsoft Teams so that working with the Unexus platform is intuitive and flexible. Do you want to call through Teams? Then we can set up Unexus Connect for Teams for you.

FAQ

Manage your availability

With Unexus you can be available always and everywhere – should you want this. In reality, there are times during the week when you aren’t available, of course. It’s good for the contact center colleagues to know who is and who isn’t available. This can be done by managing availability. Unexus reads agendas in Microsoft Office and Microsoft Teams or through the manual changes in availability made by employees. This saves contact center staff a lot of unnecessary calls, voicemails and frustration.

Customer cases

Woonplus

“What makes us so enthusiastic is that it now really doesn't matter from what location we work from. Whether from ...

Municipality of Venlo

The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s ...

Thuisvester

Thuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; "mobile unless ..." ...

De Sleutels

Can a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De ...