Telephony the way you want
An organization has to be available to its customers. Excellent telephony is the foundation for this. Fixed telephony, VoIP telephony and fixed-mobile integration. But nowadays availability isn’t limited to the landline and the fixed telephones at the office. When employees work from home, availability must also be flawless. Through Microsoft Teams, for example.
Traditional telephony
A day on the road or working at the kitchen table shouldn’t present a problem for an organization’s availability. You want more than availability solely through the fixed line. Thanks to various solutions, (such as fixed-mobile VoIP), there are a lot of options for the front and back office, working from home and availability management. We organize classic telephony together with our partner UM Telecom.
Calling with Teams Calling
Microsoft Teams is here to stay. That’s why Microsoft Teams is essential in an integrated platform. Integration with Microsoft Teams ensures that your organization is even more available while being able to work location-independently. Ideal for contact centers and the back office. Unexus offers full integration with Microsoft Teams so that working with the Unexus platform is intuitive and flexible. Do you want to call through Teams? Then we can set up Unexus Connect for Teams for you.
FAQ
We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.
Customer questions are intelligently routed to the Unexus platform. This way they come together in one place. Therefore, contact moments can be handled quickly and without any problems. This offers clarity and therefore pleasant contact between customer and employee.
Almost! We are currently in the assessment round for the Teams certification. We have always worked as a Microsoft Silver partner and build on Microsoft technology.
Unexus Connect is our complete accessibility solution for front and back office. We help you with the complete issue of accessibility for your customer. For example, we have our own software for our omnichannel contact center platform, we can arrange telephony for you, add multiple channels and help you with insight and improvement. Read more about it here.
We offer a contact center solution that you can run on or next to Microsoft Teams. This way you bring full contact center facilities within Teams and you can work from one platform. You can also call Microsoft Teams, internally and externally. Read more about it here.
Manage your availability
With Unexus you can be available always and everywhere – should you want this. In reality, there are times during the week when you aren’t available, of course. It’s good for the contact center colleagues to know who is and who isn’t available. This can be done by managing availability. Unexus reads agendas in Microsoft Office and Microsoft Teams or through the manual changes in availability made by employees. This saves contact center staff a lot of unnecessary calls, voicemails and frustration.
Customer cases
De Sleutels
Waardwonen
Thuisvester
Municipality of Venlo
