The importance of different types of availability
Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels.
All channels in one place
Nowadays, we as a society are accustomed to communicating with others asynchronously, on our own time. This increasingly takes place online. Moreover, there are still some people who prefer to call. This also differs per topic and target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. Pleasant customer contact has a positive impact on your organization’s reliability and value.
Choose your communication channels:
Gather all communication in one place to handle questions in a structured way. Include all channels in the queue, and distribute based on employee workload and presence. All communication requests via various channels are handled in order and clearly, nothing remains and there is always insight into the work.
We are extremely happy and enthusiastic about our collaboration as well as the telephony system.
KCC staff, De Dommel Water Board
We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.
Arjen van der Zee
ICT Coordinator, Stek Wonen
Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.
Marlys van Egmond
ICT staff and first point of contact at the Stek Wonen Service Desk
The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.
Rob aan de Brugh
Information Management Project Manager, municipality of Venlo
Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.