The importance of different types of availability
Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels.
All channels in one place
Nowadays, we as a society are accustomed to communicating with others asynchronously, on our own time. This increasingly takes place online. Moreover, there are still some people who prefer to call. This also differs per topic and target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. Pleasant customer contact has a positive impact on your organization’s reliability and value.
Choose your communication channels:
Teams telephony
Structured handling
Gather all communication in one place to handle questions in a structured way. Include all channels in the queue, and distribute based on employee workload and presence. All communication requests via various channels are handled in order and clearly, nothing remains and there is always insight into the work.
FAQ
Nowadays, as a society, we are used to communicating with others asynchronously and in your own time and place. More and more this is happening online. In addition, there remains a group of people who prefer to call. This also differs per topic and per target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. And pleasant customer contact has a positive influence on the reliability and value of your organization.
Customer questions are intelligently routed to the Unexus platform. This way they come together in one place. Therefore, contact moments can be handled quickly and without any problems. This offers clarity and therefore pleasant contact between customer and employee.
We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.
Customer cases
De Sleutels
Municipality of Venlo
Woonplus
Thuisvester
