The importance of different types of availability

Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels.

All channels in one place

Nowadays, we as a society are accustomed to communicating with others asynchronously, on our own time. This increasingly takes place online. Moreover, there are still some people who prefer to call. This also differs per topic and target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. Pleasant customer contact has a positive impact on your organization’s reliability and value.

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Choose your communication channels:

Traditional telephony

Teams telephony

Email

Web chat

SMS

WhatsApp

Facebook Messenger

Structured handling

Gather all communication in one place to handle questions in a structured way. Include all channels in the queue, and distribute based on employee workload and presence. All communication requests via various channels are handled in order and clearly, nothing remains and there is always insight into the work.

FAQ

Customer cases

Thuisvester

Thuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; "mobile unless ..." ...

De Sleutels

Can a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De ...

Woonplus

“What makes us so enthusiastic is that it now really doesn't matter from what location we work from. Whether from ...

Municipality of Venlo

The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s ...