The Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s project group decided on Unexus. Rob aan de Brugh, Project Manager Information Management, tells us more in this interview.
Why did you decide to sit down at the table with Unexus?
“We wanted a new communication platform in which we could also work with omnichannel. Especially telephony, email routing and web chat. We looked at other parties and searched the market for suitable solutions for our innovation strategy. We invited five companies to tender, with Unexus being one of them.
We asked several suppliers to present their own demo environment. After the demonstrations by the invited suppliers, we started our evaluations as a project group. Naturally, we looked at the desired functionalities, but also at the user experience. We deemed it important for the employees of the Customer Service Center to make this decision together. Unexus was the most attractive option.”
Read the whole customer case by downloading the pdf.
Interested in a demonstration of the Unexus Communication Platform?
- Unexus Connect
- Presence Management
- E-mail, voice and WebChat
- Microsoft Teams
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!