Customer questions are intelligently routed to the Unexus platform. This way they come together in one place. Therefore, contact moments can be handled quickly and without any problems. This offers clarity and therefore pleasant contact between customer and employee.
Unexus solutions are scalable and can therefore be used in both small and large organizations and contact centers. The platform is also ideal for a (private) cloud or hosting environment. All you need to use the software is a web browser.
We have achieved the ISO 27001 and ISO 9001 standards. More information can be found on this page.
Almost! We are currently in the assessment round for the Teams certification. We have always worked as a Microsoft Silver partner and build on Microsoft technology.
We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.
Nowadays, as a society, we are used to communicating with others asynchronously and in your own time and place. More and more this is happening online. In addition, there remains a group of people who prefer to call. This also differs per topic and per target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. And pleasant customer contact has a positive influence on the reliability and value of your organization.
Unexus reads calendars within Microsoft Office, Microsoft Teams or due to the manual changes in availability by employees. Saves employees of the KCC a lot of unnecessary calls, voicemails and frustrations.
In fact, anything is possible. From knowledge base to agenda, from planning tools to quality assurance software. Dozens of organizations have already preceded you. As a result, we have various software integrations. We look forward to thinking along with you about which work processes should communicate flawlessly with our communication platform.
We offer various possibilities. This way we can implement a chatbot. For example, on the website. The bot can pick up questions that can be resolved quickly. We can also implement this in WhatsApp.
In addition, you can use Text-to-speech at multiple times. This option is easy if you are busy setting up call flows. Easily add messages to the telephone line, for example in case of an emergency notification or if it is busy at the KCC.
Indeed, we offer an intelligent knowledge base in our applications. This helps speed up customer questions by displaying appropriate answer suggestions in the answer field.
Of course you can! Record conversations for coaching of the employees. With the objective results you can optimally coach employees, steer on customer satisfaction and improve processes.
As part of the implementation, we always offer sufficient training and education. This can be done in different forms and depends on the wishes of the organization.
With the data from the Unexus you can plan a working week in a targeted manner. Predict the crowds and anticipate with your occupation. Past performance is no guarantee for the future but is a valuable data source to predict the required occupancy of the contact center. Experiment with occupancy variables in order to arrive at the right staffing.
Microsoft Teams is growing fast and has 75 million active users. Especially in contact centers, the question now is how you can continue to work hybridly and remotely. Working with Microsoft Teams alone does not offer enough opportunities to get and stay in touch with your customers in a routed, complete and flexible way. With Unexus in addition to or on top of Microsoft Teams, you bring the full capacity of a contact center solution into your current communication platform. That makes it easy and efficient.
We offer a contact center solution that you can run on or next to Microsoft Teams. This way you bring full contact center facilities within Teams and you can work from one platform. You can also call Microsoft Teams, internally and externally. Read more about it here.
Unexus Connect is our complete accessibility solution for front and back office. We help you with the complete issue of accessibility for your customer. For example, we have our own software for our omnichannel contact center platform, we can arrange telephony for you, add multiple channels and help you with insight and improvement. Read more about it here.