One communication platform
Unexus Connect is an integrated communication platform that is the ideal solution for your contact center and back office. Meet your customers’ needs and improve your service level. Using Unexus Connect allows you to unite all communication channels. Process questions efficiently and in a customer-oriented manner. Configure availability with scalable telephony for the front and back office.
Customer service with Dutch amiability
Based on Microsoft technology, this Dutch platform is a basis for many organizations that are working on customer satisfaction and excellent customer service. The software and availability solutions we offer are extensive and intelligent. Thanks to this we guarantee seamless communication between customers and employees.
Customer questions are received in an organized manner. These can then be processed quickly and hassle-free, thereby offering clarity and pleasant contact between customers and employees.
4 reasons to choose Unexus Connect
Omnichannel Contact Center
Equip your contact center for telephony, email, SMS, web chat, WhatsApp and Facebook Messenger.
360º caller information
Screen pop-up with extensive details about the caller, extendable with each application integration.
Hosted in the Unexus Cloud
Choose to have us handle your hosting in our Unexus Cloud. We’re eager to add you to our list of happy customers.
Business telephony
Upgrade your telephone switchboard to the cloud. Expand with mobile telephony, fixed-mobile telephony and fixed telephony.
Classic availability with telephony for the entire organization
Unexus Connect is scalable and can therefore be used in both small and large organizations and contact centers. The platform is also perfectly suited for a (private) cloud or hosting environment. The only thing you need to use the software is a web browser.
A phone call, email, SMS or chat message: thanks to Unexus’s intelligent routing technology, every message is sent to the correct department or employee.
We organize telephony in cooperation with our partner UMTelecom. This includes fixed telephony, VoIP, fixed-mobile calling and fully mobile telephony.
FAQ
Customer questions are intelligently routed to the Unexus platform. This way they come together in one place. Therefore, contact moments can be handled quickly and without any problems. This offers clarity and therefore pleasant contact between customer and employee.
Nowadays, as a society, we are used to communicating with others asynchronously and in your own time and place. More and more this is happening online. In addition, there remains a group of people who prefer to call. This also differs per topic and per target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. And pleasant customer contact has a positive influence on the reliability and value of your organization.
In fact, anything is possible. From knowledge base to agenda, from planning tools to quality assurance software. Dozens of organizations have already preceded you. As a result, we have various software integrations. We look forward to thinking along with you about which work processes should communicate flawlessly with our communication platform.
Unexus solutions are scalable and can therefore be used in both small and large organizations and contact centers. The platform is also ideal for a (private) cloud or hosting environment. All you need to use the software is a web browser.
We have achieved the ISO 27001 and ISO 9001 standards. More information can be found on this page.
We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.
Intuitive and comprehensive
Organizations are looking for a solution to equip their contact center and the back office. To this end, we have various solutions that you can acquire when using our platform. Using our software is intuitive and always comprehensive. We are your pro-active partner from the very beginning.