“What makes us so enthusiastic is that it now really doesn’t matter from what location we work from. Whether from home, or from IKEA, with Unexus Connect you can work from anywhere. The arrival of the Unexus app for accessibility of employees at the office or in the field is also very useful to us.
We have learned that it is important to not only focus on your customer contact center when implementing a new communication platform, but also on the employees in the back office. This is because they do not navigate the telephony platform on a daily basis. This is why they have a different support need than the employees of the CCC who do work with the platform on a daily basis. That is why we will soon be creating user profiles, containing a description of how different employees can best work with telephony.
Finally, Unexus Connect simplifies and heightens my own work as functional. There is so much more possible now! And we are well supported to find our way in the Unexus platform. We now have been working with Unexus since September 2021, yet the platform and partnership feels already intuitive. To conclude: we are very happy with it.”
Interested in a demonstration of the Unexus Communication Platform?
- Mobile Connect
- Presence Management
- Cloud hosting
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!