Efficient customer contact with Microsoft Teams and Unexus integrations

The way we work and communicate is changing. Due to current developments, many people work from home (or hybrid) and remote meetings have turned normal. To facilitate employees, organizations have invested in modern workplaces and technologies that make it easier to work digitally and independent of location. For easy hybrid collaboration and communication This has…

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New: the Unexus Teams Client

We decided to end this year with a bang and launch our new application just before the holidays. We are happy to share our own Unexus Teams Client with our customers! One application In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within…

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No Apache Log4J at Unexus

The report about the vulnerability in Apache Log4j certainly caught our attention as well. We have conducted internal and external investigations. After this investigation, we can report that we and our direct suppliers do not use Apache Log4J. We therefore see no reason to be concerned about this vulnerability in our domain. We follow possible…

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John Palm is our new manager Support & Operations

We are proud to inform you that John Palm will be taking on the role as manager Support and Operations at Unexus! John will start in December 2021 and will ensure further improvements and professionalization of our business operations by evaluating and optimizing the processes. In this news item we briefly introduce him to you.…

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The changing role of customer service

What is the biggest challenge for customer contact centers nowadays? That’s what the event ‘Customer Service Congress’ (KCC-Congres) was all about. Together with CKC Seminars we partnered up for this year’s edition two weeks ago in Bussum. The tickets were sold out: more than 200 participants, speakers and exhibitors visited! Practical experiences were exchanged from…

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Unexus Connect integrates with Microsoft Teams

Microsoft Teams integratie Unexus

Over the past period many organizations and employees have become acquainted with Microsoft Teams at an accelerated pace. Teams is particularly useful for improving team communication and offers many opportunities to work together more effectively. The program allows people inside and outside the organization to chat with each other, make video calls and collaborate on…

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Unexus assists the Dutch public health service GGD

corona-ggd-thuiswerken-artikel

The world is currently under the spell of the new coronavirus also known as COVID-19. This mutated flu virus causes a lot of problems, cancellations of events, widespread quarantine and in some cases unfortunately the deaths of those affected. In the Netherlands, one of our customers is the GGD Brabant-Zuidoost. The GGD is, together with…

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The virtual assistant is a step towards the future

Modern customer service receives a large number of requests for help and assistance through all kinds of communication channels. Examples of these are social media, the website, email and the traditional telephone. More and more companies are integrating an intelligent virtual assistant or chatbot into the website to save time and staff in the customer…

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Unexus: GDPR Compliant

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. The GDPR has been designed to ensure personal data being protected. The GDPR becomes enforceable on May 25th, 2018. Unexus: GDPR Compliant Unexus has been working on ensuring compliancy with this new law. With the latest update (version 10.813), released…

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