Application Integration allows you to get even more out of Unexus Connect. By integrating the communication platform with existing IT environments and business applications, you can take full advantage of all available information. From a knowledgebase to an agenda, from planning tools to quality assurance software.
The openness of our communication platform makes integration with your business applications and IT environment simple and economical.
Easy to use & convenient
From within one user-friendly environment, employees can handle all communication with customers and consult all relevant knowledge within the organization. In addition, all customer contacts are recorded centrally in the Unexus platform. So it’s now very easy to monitor quality.
In some situations outgoing contact to customers by phone or SMS can be used to send reminders. These can be appointment reminders but also reminders for payment of outstanding rent or other bills. By integrating UCS with other applications you can offer your customer a better and faster service. Your communication processes become more efficient and therefore cheaper.
CRM or ERP
We have already successfully integrated UCS with a variety of applications, for organisations in the Netherlands and abroad. From standard CRM environments such as SAP or Microsoft to applications developed specifically for customers.
The openness of our communication platform makes integration with your business applications and IT environment simple and cost effective. It goes without saying that we will provide you with our expert advice.
Advantages of integration with business applications can be:
- Better customer experience because all information is available
- Shorter calls due to faster availability of information and avoidance of call transfers
- Saving manpower through the use of self-service and automated processes
- Higher productivity by sending reminders
- Better integrated reporting
Application Integration with, among others:
Interested in a demonstration of the Unexus Communication Platform?
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!