It may sound like a cliché, but it’s an undeniable truth: to measure is to know. With this in mind, Unexus and Blue-Mountain are very proud to be working together, combining our expertise, experience and leading software. Two companies with more than 25 years of combined experience, who now serve about 100 housing corporations. This wonderful cooperation offers clear added value for our clients in order to obtain indispensable in-depth insights quickly and easily.
Leading in our industries
For 10 years, Unexus Connect has been leading the way as a modular platform that sends all omni-channel communication to the right person via intelligent routing. Integrations with numerous CRM or ERP systems and fixed-mobile integrations create a modern and indispensable link in the business processes of organisations. Katoomba from Blue-Mountain is the Business Intelligence (BI) environment for housing corporations, developed from 15 years of BI experience in the housing sector. Thanks to this new partnership, users will be able to start analysing all their data in an integrated way and use it to eliminate inefficiencies within the organisation. The more you know about your data, the better you can work on optimising business processes, gaining insight into the use of different channels, looking for savings and working towards higher customer satisfaction.
The value of Business Intelligence
Most organisations are aware of the value of the information hidden in data and what it can deliver. After all, how do you make well-considered decisions and policies without the right data? However, it is a challenge for any organisation to get the desired insight in an easy and affordable way. Good information gathering and analysis takes a lot of time if there is no effective workflow for this. A pitfall of BI information can be that it produces a mountain of data, from which sometimes no clear conclusions can be drawn. Static reports or Excel reports can miss the necessary depth. Good BI software therefore enables you to convert the raw data into easily usable and often graphic information.
Clear and visual
With the Unexus Connect platform, Unexus collects data on every telephone and omnichannel interaction. This data is a goldmine for mapping customer processes, making bottlenecks visible and ultimately optimising the processes. The Unexus Connect BI template, developed together with Blue-Mountain, unlocks the large amount of available data, showing at a glance the important KPIs and allowing for easy analysis and conclusions. The dashboard contains a large number of graphical representations that can be used to arrive at new insights even more quickly, such as multiple diagrams and heatmaps. In addition, it is possible to build your own dashboards in the Power BI environment in an easily accessible way and generate extensive reports automatically or manually.
By joining forces, Unexus and Blue-Mountain offer a well-functioning and easy-to-use Business Intelligence system that enables organisations to professionalise further. Together we are even better and can offer our customers a total package that allows them to easily draw conclusions from in-depth data analysis in an accessible way, without extensive prior knowledge of BI software.
Wim Pullens, Commercial Director Unexus:
“We are very happy with the cooperation with Blue-Mountain as an experienced party in the field of Business Intelligence solutions. The enormous amount of data that Unexus Connect collects now gives us an even easier insight, via the developed BI dashboard, into the accessibility of the entire organisation, from front office to back office and from telephony to omnichannel.”
Ed Stekelenburg, Managing Director Blue-Mountain:
“Unexus is good at facilitating communication. Blue-Mountain is good at generating reliable information. Through our cooperation, customers will get the sum of these core qualities. By combining our knowledge and experience, organisations can monitor their customer contact in such a way that improvements can be implemented quickly.”
We would be glad to tell you personally about the many advantages of this cooperation for your organisation. Contact us at:
Unexus Contact Solutions:
E: email@example.com / T:
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!