We are proud to inform you that John Palm will be taking on the role as manager Support and Operations at Unexus! John will start in December 2021 and will ensure further improvements and professionalization of our business operations by evaluating and optimizing the processes. In this news item we briefly introduce him to you.
From account manager to manager support and operations
John is certainly no stranger here at Unexus. He has been involved in expanding and maintaining our customer relationships as an Account Manager since 2015. John has a broad interest in all aspects of ICT. During his career he has often selected, optimized and operationally managed ICT, marketing and customer service systems. “I have a weakness for well-thought-out systems, which is one of the reasons why I started working at Unexus,” John explains.
As a support & operations manager, John will support our team of consultants and supportdesk officers. “With this team we’ll keep in regular contact with our customers in order to improve processes and suggest new opportunities.”
When asked what he hopes to achieve, John says: “The current operational team consists of professionals who do what they promise. It is a privilege, together with my colleagues, to ensure that we further expand our service. I look forward to helping our customers get the most out of our platform in a targeted and measurable way. Excellent performance as a daily challenge”.
This is Unexus
Unexus Contact Solutions is a Dutch organisation that develops and supplies (tele) communication solutions. We help organisations to organize their accessibility in order to offer the best possible service to their clients. It is our belief that people make the difference. Each of our people have their own specialism and we all complement each other. This is what makes our success.
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!