Unexus Connect integrates with Microsoft Teams
Over the past period many organizations and employees have become acquainted with Microsoft Teams at an accelerated pace. Teams is particularly useful for improving team communication and offers many opportunities to work together more effectively. The program allows people inside and outside the organization to chat with each other, make video calls and collaborate on…
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Unexus assists the Dutch public health service GGD
The world is currently under the spell of the new coronavirus also known as COVID-19. This mutated flu virus causes a lot of problems, cancellations of events, widespread quarantine and in some cases unfortunately the deaths of those affected. In the Netherlands, one of our customers is the GGD Brabant-Zuidoost. The GGD is, together with…
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Unexus organizes successful client discussion regarding virtual customer service assistants
To jointly determine the direction of the future developments of the Unexus platform, Unexus organized a client discussion about virtual “Customer Service Assistants” for the southern region. For us this is a perfect way to stay up to date, and to ensure that what we develop fits well with the wishes of our customers. Because…
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Woonwijze has gone live!
Woonwijze has updated her phone networks with a modern VoIP communicationplatform of Unexus! About Woonwijze Woonwijze organises and manages housing and the direct living environment of people. They are concerned with their tenants and always want to start the dialogue about their values and the situation. They are active and want to be the difference.…
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Unexus: GDPR Compliant
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. The GDPR has been designed to ensure personal data being protected. The GDPR becomes enforceable on May 25th, 2018. Unexus: GDPR Compliant Unexus has been working on ensuring compliancy with this new law. With the latest update (version 10.813), released…
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Unexus’ Virtual Assistant makes voice recognition available
Voice recognition. It sounds like a simple solution to a simple problem. In reality, speech recognition is a complex process in which (incoming) speech is recognized, and various processes are then set up by the system. As a result, the employees of the customer contact center are kept free of frequently asked questions, while the…
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