Contact Center with Unexus Connect for Teams
Want to enable contact center features from within Microsoft Teams? Teams provides the basis for internal, location-independent communication. Still, you need more than only Microsoft Teams in order to use it as a customer service solution. Turn Teams into your contact center with Unexus Connect for Teams.
Direct delivery and service for the best solution for your contact center
We deliver a self-developed communication platform. We implement the platform ourselves. We don’t work with intermediaries or consultants. Skip those steps and work with us directly in order to find the best solution. We offer plenty of room for customization. Better yet, we continuously refine our platform based on our customers’ input!
4 advantages of Unexus Connect for Microsoft Teams
Microsoft Teams integration
Create your contact center with Microsoft Teams and Unexus. Manage your accessibility, expand with Teams Calling and integrate Teams into your applications.
Presence management
Oversee the availability of all employees at a glance. Employees can indicate when they can process questions and who best to be on-call for customers.
Microsoft Teams calling
Set up your external telephony with Microsoft Teams Direct Routing and combine the benefits of Unexus Connect and MS Teams.
Smart routing
Continue to work on insight and improvement with routing of Microsoft Teams telephony via the Unexus platform.
Microsoft Teams certified
Our omnichannel platform Unexus Connect has achieved full Microsoft 365 certification! This certification confirms our seamless integration with the capabilities and functionalities of our platform with Microsoft Teams. Certification within the Microsoft environment aligns with the trends and needs we observe among our clients.
FAQ
We offer a contact center solution that you can run on or next to Microsoft Teams. This way you bring full contact center facilities within Teams and you can work from one platform. You can also call Microsoft Teams, internally and externally. Read more about it here.
Microsoft Teams is growing fast and has 75 million active users. Especially in contact centers, the question now is how you can continue to work hybridly and remotely. Working with Microsoft Teams alone does not offer enough opportunities to get and stay in touch with your customers in a routed, complete and flexible way. With Unexus in addition to or on top of Microsoft Teams, you bring the full capacity of a contact center solution into your current communication platform. That makes it easy and efficient.
Almost! We are currently in the assessment round for the Teams certification. We have always worked as a Microsoft Silver partner and build on Microsoft technology.
We are a Dutch organization and deliver directly. This means that we have no intermediaries. Our solution is complete, so you can always assume that we bring expertise. Our solutions run entirely on Microsoft technology, which makes it easy for us to keep up with trends and developments. Finally, we try to realize as many links as possible with other software.
We have achieved the ISO 27001 and ISO 9001 standards. More information can be found on this page.
Other organizations preceded you
Customers regularly ask us whether they can make more use of Microsoft Teams in their contact center. After all, customers often already have licenses and want to utilize these as best they can. Whether you’ve been working with Microsoft Teams for two years already or are just beginning, you can still get more out of your customer communication. With Unexus Connect for Teams you create more options for your availability.