The changing role of customer service
What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...
Read more De veranderende rol van het KCC
Wat is momenteel de grootste uitdaging voor klantcontactcentra? En hoe zet je dat om in kansen? Daarover ging ...
Read more Unexus and Blue-Mountain create integrated all-in-one BI solution
It may sound like a cliché, but it's an undeniable truth: to measure is to know. With this ...
Read more Fast and effective assistance thanks to the Unexus Emergency Response solution
Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. ...
Read more Practical usage of Business Intelligence software
Business Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn ...
Read more The virtual assistant is a step towards the future
Modern customer service receives a large number of requests for help and assistance through all kinds of communication ...
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