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What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...

Wat is momenteel de grootste uitdaging voor klantcontactcentra? En hoe zet je dat om in kansen? Daarover ging ...

It may sound like a cliché, but it's an undeniable truth: to measure is to know. With this ...

Effective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. ...

Business Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn ...

Modern customer service receives a large number of requests for help and assistance through all kinds of communication ...