Unexus Communications Server is developed in-house and based on the latest Microsoft technologies. Maximum compatibility is guaranteed by using open standards. As a result, Unexus software fits into any modern IT infrastructure. The platform runs on a single Windows server within a virtualized environment and integrates with Active Directory.
Advantages of Unexus Connect
Unexus Communication Server: lower cost of ownership through standardization, user-friendly and fast implementation.
Unexus Communications Server is scalable and can therefore be used in both small and large organisations and contact centers. The software is also extremely suitable for a (private) cloud or hosting environment. All you need to use the software is a web browser.
All-in-one solution for all communication of the (Customer) Contact Center
- Built on Microsoft technology
- Minimal investment
- Easy up and down scaling
- Always the updated software thanks to hosting in the cloud
- Unexus takes care of the project management, the training and the practical going live
- Omnichannel solution with Webchat, WhatsApp and Facebook Messenger
- Innovative universal queue with smart routing
- Email routing
- App available for smartphone users
- Call flow optimization
- Quality management with handy reports
- Planning tool as forecast
- Easy linking with ERP and CRM solutions
- Customer identification and customer history
- Presence management
- Web-based portal
- Microsoft (Office) 365 integration
- Customer Reviews and Customer Satisfaction Surveys
- Recording possibilities for training and coaching
- Microsoft Teams & Skype for Business integration
- Central phonebook / directory
- Skill based distribution of calls
- Graphic overview of traffic (Wallboard)
Interested in a demonstration of the Unexus Communication Platform?
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!