Unexus Communications Server is developed in-house and based on the latest Microsoft technologies. Maximum compatibility is guaranteed by using open standards. As a result, Unexus software fits into any modern IT infrastructure. The platform runs on a single Windows server within a virtualized environment and integrates with Active Directory.
Advantages of Unexus Connect
Unexus Communication Server: lower cost of ownership through standardization, user-friendly and fast implementation.
Unexus Communications Server is scalable and can therefore be used in both small and large organisations and contact centers. The software is also extremely suitable for a (private) cloud or hosting environment. All you need to use the software is a web browser.
All-in-one solution for all communication of the (Customer) Contact Center
- Built on Microsoft technology
- Minimal investment
- Easy up and down scaling
- Always the updated software thanks to hosting in the cloud
- Unexus takes care of the project management, the training and the practical going live
- Omnichannel solution with Webchat, WhatsApp and Facebook Messenger
- Innovative universal queue with smart routing
- Email routing
- App available for smartphone users
- Call flow optimization
- Quality management with handy reports
- Planning tool as forecast
- Easy linking with ERP and CRM solutions
- Customer identification and customer history
- Presence management
- Web-based portal
- Microsoft (Office) 365 integration
- Customer Reviews and Customer Satisfaction Surveys
- Recording possibilities for training and coaching
- Microsoft Teams & Skype for Business integration
- Central phonebook / directory
- Skill based distribution of calls
- Graphic overview of traffic (Wallboard)
Interested in a demonstration of the Unexus Communication Platform?