All in one communication solution

Unexus Communications Server is developed in-house and based on the latest Microsoft technologies. Maximum compatibility is guaranteed by using open standards. As a result, Unexus software fits into any modern IT infrastructure. The platform runs on a single Windows server within a virtualized environment and integrates with Active Directory.

Unexus Communication Server: lower cost of ownership through standardization, user-friendly and fast implementation.

Advantages

Unexus Communications Server is scalable and can therefore be used in both small and large organisations and contact centers. The software is also extremely suitable for a (private) cloud or hosting environment. All you need to use the software is a web browser.

All-in-one solution for all communication of the (Customer) Contact Center

• Built on Microsoft technology
• Minimal investment
• Easy up and down scaling
• Always the updated software thanks to hosting in the cloud
• Unexus takes care of the project management, the training and the practical going live
• Omnichannel solution with Webchat, WhatsApp and Facebook Messenger
• Innovative universal queue with smart routing
• Email routing
• App available for smartphone users
• Call flow optimization
• Quality management with handy reports
• Planning tool as forecast
• Easy linking with ERP and CRM solutions
• Customer identification and customer history
• Presence management
• Web-based portal
• Microsoft (Office) 365 integration
• Customer Reviews and Customer Satisfaction Surveys
• Recording possibilities for training and coaching
• Microsoft Teams & Skype for Business integration
• Central phonebook / directory
• Skill based distribution of calls
• Graphic overview of traffic (Wallboard)