With Unexus’ communication platform, you increase the accessibility of your organisation. By integrating fixed and mobile telephony, there is no need for fixed workstations. Your employees can always be reached via a fixed number, even if they work from home or at ‘flexible’ workstations. Is no one answering? An individual voicemail can be set up for each employee.
Being able to switch quickly
The software immediately shows whether an employee is present and what his availability status is. A link with the calendar (e.g. Outlook) ensures that an employee’s presence status is always up to date. This makes it easier for the operator to switch quickly and provide the customer with the best possible service.
Insight into communication
The reporting tool offers many standard reports. This gives you insight into, for example:
- the number of phone calls received and handled,
- the accessibility of departments and employees,
- the speed with which customers got answers.
Interested in a demonstration of the Unexus Communication Platform?
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!