For its new telephony platform, WonenBreburg has opted for the fully integrated omnichannel platform from Unexus. With this, the housing corporation wants to improve their services to customers and make internal processes more efficient. In addition to telephony, the e-mail is also automatically and cleverly routed by the Unexus solution.
The Quality Management module is used to monitor and adjust both customer- and employee behavior for optimum customer satisfaction.
The platform is linked with Umbrella by Malengo.
As a social housing association in Breda and Tilburg, WonenBreburg focuses on housing people with limited opportunities on the private housing market. They house more than 40.000 people in approximately 27.000 homes in Breda and Tilburg, and they employ around 350 people.
Interested in a demonstration of the Unexus Communication Platform?
- E-mail routering
- Quality Management
- Umbrella by Malengo
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!