Housing corporation Centrada is a housing association with almost 9.000 rental units and around 90 employees in Lelystad, the Netherlands. This housing association has a unique position in Lelystad; almost all social rental properties in the city are in their possession. They work very hard to put the customer first, and to achieve this they actively collaborate with the municipality, their customers and many other partners. The motto of Centrada is: “Working together on living”.
Centrada chooses Unexus Connect
Centrada decided to replace their existing telephony infrastructure so that employees can set their own availability to make their status visible to everyone. Unexus has an integration with Umbrella, which is used to facilitate this. They expressed a clear preference for scalability, so expansions of staff, services and contact channels are made possible and easy thanks to Unexus.
Solution for visually impaired
After the implementation a visually impaired solution was offered, in which personal training and special software from Dolphin SuperNova were used to ensure that all employees can benefit from the flexible Unexus solution.
Interested in a demonstration of the Unexus Communication Platform?
- Fixed telephone-mobile integration
- Omnichannel Contact Center
- Easily scalable
- Dolphin SuperNova (solution for visually impaired)
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!