In 2012 introduceerde Unicon, die eigendom is van Aalborg Portland, een nieuwe organisatie op basis van 41 fabrieken in Denemarken.
Tot die tijd waren er 3 centrale call centers die oproepen ontvingen van locale eenheden. Nu worden oproepen van klanten automatisch gerouteerd naar de dichtsbijzijnde fabriek. Met de hosted contact center oplossing van NcoreConnect worden de belangrijkste eisen beantwoord die Unicon stelde aan. Namelijk de goede behandeling van telefoontjes, gedetailleerde rapportages, automatische routering van de gesprekken in de 41 fabrieken en de follow up van de inkomende gesprekken.
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In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!