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The changing role of customer service

What is the biggest challenge for customer contact centers nowadays? That's what the event ‘Customer Service Congress’ (KCC-Congres) ...
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De veranderende rol van het KCC

Wat is momenteel de grootste uitdaging voor klantcontactcentra? En hoe zet je dat om in kansen? Daarover ging ...
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Unexus organizes successful client discussion regarding virtual customer service assistants

To jointly determine the direction of the future developments of the Unexus platform, Unexus organized a client discussion ...
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