Unexus Connect makes customer communication easier, more efficient and measurable. The platform is modular; this makes it easy to adapt to the wishes of any organisation. Thanks to the many years of experience of the Unexus team, we can help you tailor our platform perfectly to your processes.
The modules within the Unexus Connect Platform ensure that we can configure the platform precisely to the client’s wishes. An omnichannel solution with quality monitoring and fixed-mobile integration? It’s all possible!
The omnichannel solution offers multiple channels simultaneously in one smart platform. Choose telephony and email routing, and add web chat, WhatsApp and Facebook messenger as communication channels. All communication history is stored in the Unexus platform and remains available at all times.
Unexus Connect is always available on (practically) any smartphone. The App is available for iOS and Android. For users with the Supervisor role there is also an app available for Supervisors with these specific tasks.
The way we work and communicate is changing. Due to current developments, many people work from home (or hybrid) and remote meetings have turned normal. To facilitate employees, organizations have invested in modern workplaces and technologies that make it easier to work digitally and independent of location.
For easy hybrid collaboration and communication
This has consequences for the way in which organizations organize their customer service and contact center. To achieve optimal accessibility and efficiency, technologies such as Microsoft Teams support employees in remote communication.
Microsoft Teams is a widely used application in which you can chat, (video) call and meet digitally, with people from within or outside of your organization. Microsoft Teams offers ways to collaborate on files and documents from within the application.
We will do most of the work and unburden you. Every implementation is done as a separate project. Our experienced project managers will guide you throughout the process from start to completion of your fully operational communication solution. All the follow-up like training, support and monitoring is also provided by your own project manager.
Every company is unique in its specific needs and requirements. We will start to describe them all, and then we set to work in order to provide good advice in consultation with the employees involved. This can lead to a standard solution (UCS express, UCS professional, or UCS connect), but perhaps customization is more something for your company because of an integration with UCS.
Your concern is our concern
After the successful delivery of your (customized) solution, there is a smooth handover to our support team. We understand the business importance and we offer you the support based on this understanding. Your incident reporting, status and progress can be accessed 24×7 via our web portal. We offer various service levels from which you can choose, ranging from guaranteed software maintenance (software assurance) to extended response times (24×7).
Our support team has in-depth knowledge and experience for many years with IT and Telecom environment, the UCS application and the integration with your applications. The short communication / escalation line between our support team and development team ensures a fast response time for every occasion.
Interested in a demonstration of the Unexus Communication Platform?
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!