Unexus Connect makes customer communication easier, more efficient and measurable. The platform is modular; this makes it easy to adapt to the wishes of any organisation. Thanks to the many years of experience of the Unexus team, we can help you tailor our platform perfectly to your processes.
The modules within the Unexus Connect Platform ensure that we can configure the platform precisely to the client’s wishes. An omnichannel solution with quality monitoring and fixed-mobile integration? It’s all possible!
The omnichannel solution offers multiple channels simultaneously in one smart platform. Choose telephony and email routing, and add web chat, WhatsApp and Facebook messenger as communication channels. All communication history is stored in the Unexus platform and remains available at all times.
Unexus Connect is always available on (practically) any smartphone. The App is available for iOS and Android. For users with the Supervisor role there is also an app available for Supervisors with these specific tasks.
Interested in a demonstration of the Unexus Communication Platform?
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!
We offer the most modern technology, but it is still people who make the difference. No company is the same, our experienced specialists provide a communication solution that actually works and fits the needs of your organization.