{"id":13357,"date":"2023-02-09T10:32:16","date_gmt":"2023-02-09T09:32:16","guid":{"rendered":"https:\/\/www.unexus.nl\/?post_type=whitepaper&#038;p=13357"},"modified":"2023-02-09T10:34:02","modified_gmt":"2023-02-09T09:34:02","slug":"on-the-way-to-an-omnichannel-customer-contact-strategy","status":"publish","type":"whitepaper","link":"https:\/\/www.unexus.nl\/en\/whitepaper\/on-the-way-to-an-omnichannel-customer-contact-strategy\/","title":{"rendered":"On the way to an omnichannel customer contact strategy"},"content":{"rendered":"\n<p>Adding multiple communication channels is no longer a luxury but a necessity. Customers expect increasingly more options for contacting you. Which channels are beneficial to your organization and how can you arrive at a good omnichannel strategy? In this whitepaper we want to inspire you and also help you get started.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/11\/4-no-bg@-Omnichannel-SVG.svg\" alt=\"\" class=\"wp-image-12354\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">In this whitepaper we tell you about<\/h2>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>What Customer Experience is all about<\/li>\n\n\n\n<li>What is the difference between multi- and omnichannel<\/li>\n\n\n\n<li>Which contact channels are interesting for customer contact nowadays<\/li>\n\n\n\n<li>The five steps to an omnichannel strategy<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Adding multiple communication channels is no longer a luxury but a necessity. Customers expect increasingly more options for contacting you. Which channels are beneficial to your organization and how can you arrive at a good omnichannel strategy?<\/p>\n","protected":false},"featured_media":14699,"template":"","class_list":["post-13357","whitepaper","type-whitepaper","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/whitepaper\/13357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/whitepaper"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/whitepaper"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media\/14699"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=13357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}