{"id":8886,"date":"2021-11-16T16:43:49","date_gmt":"2021-11-16T15:43:49","guid":{"rendered":"https:\/\/www.unexus.nl\/?page_id=8886"},"modified":"2025-02-11T15:26:31","modified_gmt":"2025-02-11T14:26:31","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.unexus.nl\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"\n<ul><li data-filter=\"*\">All blogs<\/li><li data-filter=\".uabb-masonary-cat-120\" tabindex=\"0\">Tips<\/li><li data-filter=\".uabb-masonary-cat-141\" tabindex=\"0\">AI<\/li><li data-filter=\".uabb-masonary-cat-142\" tabindex=\"0\">BI<\/li><li data-filter=\".uabb-masonary-cat-143\" tabindex=\"0\">Contact center<\/li><li data-filter=\".uabb-masonary-cat-140\" tabindex=\"0\">Teams<\/li><li data-filter=\".uabb-masonary-cat-136\" tabindex=\"0\">Omnichannel<\/li><li data-filter=\".uabb-masonary-cat-150\" tabindex=\"0\">Hybrid work<\/li><li data-filter=\".uabb-masonary-cat-152\" tabindex=\"0\">Cloud<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/about-first-customers-developments-and-future-plans\/\" target=\"_self\" title=\"About first customers, developments, and future plans\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/09\/Bert-en-Wim-125-jaar-bestaan-Unexus-1024x785.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/omnichannel-2\/\">Omnichannel<\/a>\t\t\t\t<h5>\n\t\t\t03 October 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/about-first-customers-developments-and-future-plans\/ title=\"About first customers, developments, and future plans\" tabindex=\"0\">About first customers, developments, and future plans<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThis year, on October 1, 2023, we celebrate our 12.5-year anniversary! It&#8217;s a special moment, especially because we are proud and grateful for all the customers who have joined us &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/about-first-customers-developments-and-future-plans\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/all-together-on-the-green-cloud\/\" target=\"_self\" title=\"All together on the Green Cloud\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/06\/Green-Cloud-Unexus-1-1024x785.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t28 June 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/all-together-on-the-green-cloud\/ title=\"All together on the Green Cloud\" tabindex=\"0\">All together on the Green Cloud<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWe value sustainability and social responsibility. Our goal is to make a positive impact and contribute to a better world, not only through our services but also in other areas. &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/all-together-on-the-green-cloud\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-impact-of-hybrid-work-on-effective-client-contact\/\" target=\"_self\" title=\"The impact of hybrid work on effective customer contact\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/05\/portrait-adult-male-working-from-home-1-1024x682.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t09 May 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/the-impact-of-hybrid-work-on-effective-client-contact\/ title=\"The impact of hybrid work on effective customer contact\" tabindex=\"0\">The impact of hybrid work on effective customer contact<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tAlternating between working from home and the office. Does this work for client contact departments? Yes, of course it does. Provided it is well-organized. This blog expands on the question &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-impact-of-hybrid-work-on-effective-client-contact\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/de-toekomst-van-bereikbaarheid-voor-jouw-kcc\/\" target=\"_self\" title=\"The future of your customer contact availability\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/10\/IMG_0077-1024x683.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t28 February 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/de-toekomst-van-bereikbaarheid-voor-jouw-kcc\/ title=\"The future of your customer contact availability\" tabindex=\"0\">The future of your customer contact availability<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe customer contact center (CCC) has evolved significantly in recent years. In the past, customers were primarily assisted over the phone, but nowadays there are numerous ways to contact a &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/de-toekomst-van-bereikbaarheid-voor-jouw-kcc\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/staying-close-to-renters-with-multiple-channels-and-teams-calling\/\" target=\"_self\" title=\"Staying close to renters with multiple channels and Teams Calling\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/01\/Livegang-Ymere-Unexus-4-1024x683.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/teams-2\/\">Teams<\/a>\t\t\t\t<h5>\n\t\t\t17 January 2023\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/staying-close-to-renters-with-multiple-channels-and-teams-calling\/ title=\"Staying close to renters with multiple channels and Teams Calling\" tabindex=\"0\">Staying close to renters with multiple channels and Teams Calling<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWe are very pleased that we were recently able to make a contribution to customer contact excellence for the Ymere housing association! Ymere works entirely with Microsoft 365, now also &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/staying-close-to-renters-with-multiple-channels-and-teams-calling\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/more-and-more-contact-centers-choose-unexus-connect-for-teams\/\" target=\"_self\" title=\"More and more contact centers choose Unexus Connect for Teams\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/06\/Laptop-point-to-computer-Teams-Unexus-scherm-1-1024x682.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/teams-2\/\">Teams<\/a>\t\t\t\t<h5>\n\t\t\t08 November 2022\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/more-and-more-contact-centers-choose-unexus-connect-for-teams\/ title=\"More and more contact centers choose Unexus Connect for Teams\" tabindex=\"0\">More and more contact centers choose Unexus Connect for Teams<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tIn recent years, most organizations have rapidly adopted hybrid working. In addition, Microsoft Teams is often chosen as the basis for internal location-independent communication. Now that organizations have become accustomed &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/more-and-more-contact-centers-choose-unexus-connect-for-teams\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/municipality-of-venlo-customer-contact-center-uses-unexus-connect-omnichannel-environment\/\" target=\"_self\" title=\"Municipality of Venlo Customer Contact Center uses Unexus Connect omnichannel environment\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Website-uitgelichte-blogfoto-2-1024x683.webp\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/omnichannel-2\/\">Omnichannel<\/a>\t\t\t\t<h5>\n\t\t\t21 October 2022\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/municipality-of-venlo-customer-contact-center-uses-unexus-connect-omnichannel-environment\/ title=\"Municipality of Venlo Customer Contact Center uses Unexus Connect omnichannel environment\" tabindex=\"0\">Municipality of Venlo Customer Contact Center uses Unexus Connect omnichannel environment<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality&#8217;s project group decided on Unexus. Rob aan de Brugh, Project &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/municipality-of-venlo-customer-contact-center-uses-unexus-connect-omnichannel-environment\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/why-switching-to-omnichannel-customer-contact-brings-benefits\/\" target=\"_self\" title=\"Why switching to omnichannel customer contact brings benefits\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/06\/customer-experience-creative-collage-1024x681.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/omnichannel-2\/\">Omnichannel<\/a>\t\t\t\t<h5>\n\t\t\t14 June 2022\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/why-switching-to-omnichannel-customer-contact-brings-benefits\/ title=\"Why switching to omnichannel customer contact brings benefits\" tabindex=\"0\">Why switching to omnichannel customer contact brings benefits<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tYou may be familiar with the situation: You work in the IT department or the Customer Care Center\u00a0and notice that the customer interactions on various communication channels take place spread &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/why-switching-to-omnichannel-customer-contact-brings-benefits\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/efficient-customer-contact-with-microsoft-teams-and-unexus-integrations\/\" target=\"_self\" title=\"Efficient customer contact with Microsoft Teams and Unexus integrations\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/01\/MSTeams-opstartscherm2-1024x676.png\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/tips-2\/\">Tips<\/a>\t\t\t\t<h5>\n\t\t\t03 January 2022\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/efficient-customer-contact-with-microsoft-teams-and-unexus-integrations\/ title=\"Efficient customer contact with Microsoft Teams and Unexus integrations\" tabindex=\"0\">Efficient customer contact with Microsoft Teams and Unexus integrations<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe way we work and communicate is changing. Due to current developments, many people work from home (or hybrid) and remote meetings have turned normal. To facilitate employees, organizations have &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/efficient-customer-contact-with-microsoft-teams-and-unexus-integrations\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonplus-schiedam-about-their-first-experiences-with-unexus-connect\/\" target=\"_self\" title=\"Woonplus Schiedam about their first experiences with Unexus Connect\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/11\/Foto-KCC-met-toestemming-uitsnede-uitgelichte-foto-1024x672.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t19 November 2021\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/woonplus-schiedam-about-their-first-experiences-with-unexus-connect\/ title=\"Woonplus Schiedam about their first experiences with Unexus Connect\" tabindex=\"0\">Woonplus Schiedam about their first experiences with Unexus Connect<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWe regularly launch the Unexus Connect communication platform for new customers. Such was also the case last September at Woonplus Schiedam, a real estate corporation that aims to invest in &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonplus-schiedam-about-their-first-experiences-with-unexus-connect\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-changing-role-of-customer-service\/\" target=\"_self\" title=\"The changing role of customer service\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/10\/CKC-2021-10-07_077-1024x683.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t20 October 2021\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/the-changing-role-of-customer-service\/ title=\"The changing role of customer service\" tabindex=\"0\">The changing role of customer service<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWhat is the biggest challenge for customer contact centers nowadays? That&#8217;s what the event &#8216;Customer Service Congress&#8217; (KCC-Congres) was all about. Together with CKC Seminars we partnered up for this &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-changing-role-of-customer-service\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/news-article\/unexus-and-blue-mountain-create-integrated-all-in-one-bi-solution\/\" target=\"_self\" title=\"Unexus and Blue-Mountain create integrated all-in-one BI solution\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/05\/Unexus-Blue-Mountain-BI-samenwerking-4x3-1-1024x768.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/bi-2\/\">BI<\/a>\t\t\t\t<h5>\n\t\t\t21 May 2021\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/news-article\/unexus-and-blue-mountain-create-integrated-all-in-one-bi-solution\/ title=\"Unexus and Blue-Mountain create integrated all-in-one BI solution\" tabindex=\"0\">Unexus and Blue-Mountain create integrated all-in-one BI solution<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tIt may sound like a clich\u00e9, but it&#8217;s an undeniable truth: to measure is to know. With this in mind, Unexus and Blue-Mountain are very proud to be working together, &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/news-article\/unexus-and-blue-mountain-create-integrated-all-in-one-bi-solution\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonforte-tempt-the-customer-to-self-service-with-unexus\/\" target=\"_self\" title=\"Woonforte: Tempt the customer to self-service with Unexus\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2020\/09\/woonforte-artikel-website-16x9-1.jpg\" alt=\"woonforte-artikel\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t23 September 2020\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/woonforte-tempt-the-customer-to-self-service-with-unexus\/ title=\"Woonforte: Tempt the customer to self-service with Unexus\" tabindex=\"0\">Woonforte: Tempt the customer to self-service with Unexus<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tIn an interesting article in the latest edition of the CorporatieGids, Woonforte explains how they have dealt creatively with the corona crisis and how they want to tempt their clients &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonforte-tempt-the-customer-to-self-service-with-unexus\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonstad-rotterdam-good-customer-communication-requires-interaction-from-a-compassionate-human-perspective\/\" target=\"_self\" title=\"Woonstad Rotterdam: Good customer communication requires interaction from a compassionate human perspective\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2020\/06\/woonstad-rotterdam.jpg\" alt=\"Woonstad Rotterdam\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/contact-center\/\">Contact center<\/a>\t\t\t\t<h5>\n\t\t\t30 June 2020\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/woonstad-rotterdam-good-customer-communication-requires-interaction-from-a-compassionate-human-perspective\/ title=\"Woonstad Rotterdam: Good customer communication requires interaction from a compassionate human perspective\" tabindex=\"0\">Woonstad Rotterdam: Good customer communication requires interaction from a compassionate human perspective<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tIt is always very interesting to read the vison on customer contact of one of the largest housing corporations in the Netherlands. Especially when it concerns one of Unexus&#8217; clients. &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/woonstad-rotterdam-good-customer-communication-requires-interaction-from-a-compassionate-human-perspective\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/fast-and-effective-assistance-thanks-to-the-unexus-emergency-response-solution\/\" target=\"_self\" title=\"Fast and effective assistance thanks to the Unexus Emergency Response solution\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2020\/01\/people-with-home-safety-concept-1024x683.jpg\" alt=\"first aid bhv\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/tips-2\/\">Tips<\/a>\t\t\t\t<h5>\n\t\t\t27 January 2020\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/fast-and-effective-assistance-thanks-to-the-unexus-emergency-response-solution\/ title=\"Fast and effective assistance thanks to the Unexus Emergency Response solution\" tabindex=\"0\">Fast and effective assistance thanks to the Unexus Emergency Response solution<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tEffective emergency assistance is often a matter of minutes, which is why good and fast communication is crucial. Unfortunately, there are incidents every day in which the emergency assistance begins &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/fast-and-effective-assistance-thanks-to-the-unexus-emergency-response-solution\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/practical-usage-of-business-intelligence-software\/\" target=\"_self\" title=\"Practical usage of Business Intelligence software\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/11\/Unexus-9-van-27.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/bi-2\/\">BI<\/a>\t\t\t\t<h5>\n\t\t\t12 November 2019\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/practical-usage-of-business-intelligence-software\/ title=\"Practical usage of Business Intelligence software\" tabindex=\"0\">Practical usage of Business Intelligence software<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tBusiness Intelligence software (BI software) is a technical tool that offers insight in your data. You can learn about developments in the data, act upon those developments and foresee the &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/practical-usage-of-business-intelligence-software\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-virtual-assistant-is-a-step-towards-the-future\/\" target=\"_self\" title=\"The virtual assistant is a step towards the future\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/10\/artificial-intelligence-electronics-future-2599244-1024x683.jpg\" alt=\"\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/ai-2\/\">AI<\/a>\t\t\t\t<h5>\n\t\t\t09 October 2019\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/the-virtual-assistant-is-a-step-towards-the-future\/ title=\"The virtual assistant is a step towards the future\" tabindex=\"0\">The virtual assistant is a step towards the future<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tModern customer service receives a large number of requests for help and assistance through all kinds of communication channels. Examples of these are social media, the website, email and the &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/the-virtual-assistant-is-a-step-towards-the-future\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/9-tips-for-the-optimal-client-service\/\" target=\"_self\" title=\"9 tips to optimize your customer service\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/09\/AdobeStock_216423827-1024x599.jpeg\" alt=\"Automatisch Samenvatten\" \/>\n\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/tag\/tips-2\/\">Tips<\/a>\t\t\t\t<h5>\n\t\t\t22 August 2019\t\t\t\n\t\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t<h3>\n\t\t\t\t<a href=https:\/\/www.unexus.nl\/en\/blog-article\/9-tips-for-the-optimal-client-service\/ title=\"9 tips to optimize your customer service\" tabindex=\"0\">9 tips to optimize your customer service<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tCustomer service is an integration that everyone has to deal with from time to time. Whether you are a consumer or a professional, everyone has examples of a good or &#8230;\n\t\t\t<a href=\"https:\/\/www.unexus.nl\/en\/blog-article\/9-tips-for-the-optimal-client-service\/\" title=\"Klik Hier\" target=\"_self\"   role=\"button\" aria-label=\"Read more\">\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>All blogs Tips AI BI Contact center Teams Omnichannel Hybrid work Cloud Omnichannel 03 October 2023 About first customers, developments, and future plans This year, on October 1, 2023, we celebrate our 12.5-year anniversary! It&#8217;s a special moment, especially because we are proud and grateful for all the customers who have joined us &#8230; Read&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-8886","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/8886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/comments?post=8886"}],"version-history":[{"count":3,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/8886\/revisions"}],"predecessor-version":[{"id":18090,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/8886\/revisions\/18090"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=8886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}