{"id":12653,"date":"2022-12-13T14:09:44","date_gmt":"2022-12-13T13:09:44","guid":{"rendered":"https:\/\/www.unexus.nl\/?page_id=12653"},"modified":"2024-10-08T15:34:03","modified_gmt":"2024-10-08T13:34:03","slug":"intelligent-contact-center","status":"publish","type":"page","link":"https:\/\/www.unexus.nl\/en\/solutions\/intelligent-contact-center\/","title":{"rendered":"Intelligent contact center"},"content":{"rendered":"\n\n\t\t\t\t\t\t\t\t\t\"Klantenservice-toekomst-virtual-assistent\"\n

\n\t\tIntelligent yet personal\n\t<\/h2>\n\t

Technology offers many possibilities. Nevertheless, we believe that happy employees make the difference in customer contact. Using smart technology can speed up customer service and create space for your employees. Distribute the workload with virtual assistants. For example, set up automated conversation flows on the chat, Whatsapp or in a conversation. This way you create space for your employees to tackle questions that require more attention or a personal approach with care.<\/p>\n

\n\t\tCustomer service of the future\n\t<\/h2>\n\t

We are already dreaming about the customer service of the future. More and more intelligent technology is used in support of customer contact. For example, to answer simple questions from customers quickly. This way you can continue to grow your customer service.<\/p>\n\t\t\t\t\t\t\t\t\t\"Whatsapp\n

\n\t\tIntelligent contact center\n\t<\/h2>\n\t

We offer various options for implementing artificial intelligence in the services you provide to your customers. A chatbot on the website can handle questions that can be easily answered. Of course, it is important to always offer customers the choice of contacting an actual employee. We can also implement this chatbot in WhatsApp.<\/p>\n

In addition, you can use text-to-speech at various times. This option is easy if you are working on configuring call flows. Easily add messages to the telephone line, e.g. for emergency announcements or when the contact center is very busy.<\/p>\n

We also offer an intelligent knowledge base in our applications. This helps answer customer questions more rapidly because the relevant answer suggestions appear in the response field.<\/p>\n\t\t\t\t\t\t\t

We are extremely happy and enthusiastic about our collaboration as well as the telephony system.<\/p>\n\t\t\t\t\t\t\t\t\t

Joyce Schellekens<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

KCC staff, De Dommel Water Board<\/h5>\n\t\t\t\t\t\t\t

We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.<\/p>\n\t\t\t\t\t\t\t\t\t

Arjen van der Zee<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT Coordinator, Stek Wonen<\/h5>\n\t\t\t\t\t\t\t

Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and\/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.<\/p>\n\t\t\t\t\t\t\t\t\t

Marlys van Egmond<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT staff and first point of contact at the Stek Wonen Service Desk<\/h5>\n\t\t\t\t\t\t\t

The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.<\/p>\n\t\t\t\t\t\t\t\t\t

Rob aan de Brugh<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Information Management Project Manager, municipality of Venlo<\/h5>\n\t\t\t\t\t\t\t

Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.<\/p>\n\t\t\t\t\t\t\t\t\t

Andy Heuts<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

IT Manager, ZOWonen<\/h5>\n\t\t\t\t\n

\n\t\tCustomer cases\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tDe Sleutels<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tCan a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Foto\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tThuisvester<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; “mobile unless …” …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tMunicipality of Venlo<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWaardwonen<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWaardwonen, located in Huissen, Gelderland, is a housing corporation that provides accommodations to almost 4,000 households in Lingewaard and Berg …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWoonplus<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t“What makes us so enthusiastic is that it now really doesn’t matter from what location we work from. Whether from …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

Intelligent yet personal Technology offers many possibilities. Nevertheless, we believe that happy employees make the difference in customer contact. Using smart technology can speed up customer service and create space for your employees. Distribute the workload with virtual assistants. For example, set up automated conversation flows on the chat, Whatsapp or in a conversation. This…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4147,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-12653","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/comments?post=12653"}],"version-history":[{"count":11,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12653\/revisions"}],"predecessor-version":[{"id":17658,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12653\/revisions\/17658"}],"up":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/4147"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=12653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}