{"id":12646,"date":"2022-12-13T14:03:27","date_gmt":"2022-12-13T13:03:27","guid":{"rendered":"https:\/\/www.unexus.nl\/?page_id=12646"},"modified":"2024-10-08T15:30:06","modified_gmt":"2024-10-08T13:30:06","slug":"integrated-communication","status":"publish","type":"page","link":"https:\/\/www.unexus.nl\/en\/solutions\/integrated-communication\/","title":{"rendered":"Integrated communication"},"content":{"rendered":"\n\n\t\t\t\t\t\t\t\t\t\"Unexus-volledig-inzichtelijk\"\n

\n\t\tComplete and insightful\n\t<\/h2>\n\t

View all available customer information with one click. With the UNEXUS platform you can easily pool all of your organization’s work processes for a complete customer profile. This helps the contact center staff formulate responses to customers’ questions. It also speeds up processes and produces less frustration for customers when employees can immediately consult customer data.<\/p>\n

\n\t\t360-degree customer profile\n\t<\/h2>\n\t

Integrations with other business process software are essential for quickly and systematically processing questions. This includes an integration with the CRM, the customer card or an ERP, for instance. By integrating Unexus with existing IT environments and business applications, you optimally benefit from all available information.<\/p>\n\t\t\t\t\t\t\t\t\t\"Team\n

\n\t\tA few of our integrations\n\t<\/h2>\n\t\t\n\t\t\t\t\"Symagic\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tSymagic\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"cm\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tCM\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"KCM\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tKCM\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"blue-mountain\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tBlue-Mountain\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"unexcus-partner-bumicom\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tBumicom\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"zig\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tZig\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"Tekengebied\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tAareon\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"unexus-partner-umt\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tUM Telecom\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"unexus-partner-microsoft\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tMicrosoft\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\t\"logo-enreach\"\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tEnreach\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\n\t\t\t\n\t\t\t\t\t\t\tView all integrations\n\t\t<\/a>\n

\n\t\tBenefits of integrated working within one platform\n\t<\/h2>\n\t\t\t

Information available immediately<\/h3>\t\t\t\n\t\t\t\t

Improved customer experience because all information is available immediately<\/p>\n\t\t\t

Shorter calls<\/h3>\t\t\t\n\t\t\t\t

Shorter calls because information is available faster, thereby also decreasing forwarded calls<\/p>\n\t\t\t

Less manpower<\/h3>\t\t\t\n\t\t\t\t

Conservation of manpower through the use of self service and automated processes<\/p>\n\t\t\t

Higher productivity<\/h3>\t\t\t\n\t\t\t\t

Higher productivity through the sending of reminders<\/p>\n\t\t\t

Better integrated reporting<\/h3>\t\t\t\n\t\t\t\t

Combine data and run standardized reports for continuous improvement<\/p>\n\t\t\t

Fewer ICT flows<\/h3>\t\t\t\n\t\t\t\t

One supplier for all communication equals less fuss<\/p>\n

\n\t\tImprove internal processes\n\t<\/h2>\n\t

In addition to integrations that help create a 360-degree customer profile, we also offer useful integrations for the organization. For instance, we offer an in-house emergency and first-aid service module, have an application for employees working as field sales representatives and easily integrate with Microsoft Teams within your communication platform.<\/p>\n

And there’s more. From knowledge base to agendas, from planning tools to software for quality monitoring. Dozens of organizations preceded you. Thanks to this, we have extensive software integrations. We look forward to brainstorming with you to find out which processes need to flawlessly communicate with our communication platform.<\/p>\n\t\t\t\t\t\t\t

We are extremely happy and enthusiastic about our collaboration as well as the telephony system.<\/p>\n\t\t\t\t\t\t\t\t\t

Joyce Schellekens<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

KCC staff, De Dommel Water Board<\/h5>\n\t\t\t\t\t\t\t

We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.<\/p>\n\t\t\t\t\t\t\t\t\t

Arjen van der Zee<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT Coordinator, Stek Wonen<\/h5>\n\t\t\t\t\t\t\t

Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and\/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.<\/p>\n\t\t\t\t\t\t\t\t\t

Marlys van Egmond<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT staff and first point of contact at the Stek Wonen Service Desk<\/h5>\n\t\t\t\t\t\t\t

The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.<\/p>\n\t\t\t\t\t\t\t\t\t

Rob aan de Brugh<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Information Management Project Manager, municipality of Venlo<\/h5>\n\t\t\t\t\t\t\t

Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.<\/p>\n\t\t\t\t\t\t\t\t\t

Andy Heuts<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

IT Manager, ZOWonen<\/h5>\n\t\t\t\t\n

\n\t\tCustomer cases\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWoonplus<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t“What makes us so enthusiastic is that it now really doesn’t matter from what location we work from. Whether from …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Foto\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tThuisvester<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; “mobile unless …” …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWaardwonen<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWaardwonen, located in Huissen, Gelderland, is a housing corporation that provides accommodations to almost 4,000 households in Lingewaard and Berg …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tDe Sleutels<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tCan a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tMunicipality of Venlo<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

Complete and insightful View all available customer information with one click. With the UNEXUS platform you can easily pool all of your organization’s work processes for a complete customer profile. This helps the contact center staff formulate responses to customers’ questions. It also speeds up processes and produces less frustration for customers when employees can…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4147,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-12646","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/comments?post=12646"}],"version-history":[{"count":11,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12646\/revisions"}],"predecessor-version":[{"id":17653,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12646\/revisions\/17653"}],"up":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/4147"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=12646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}