{"id":12631,"date":"2022-12-13T13:56:52","date_gmt":"2022-12-13T12:56:52","guid":{"rendered":"https:\/\/www.unexus.nl\/?page_id=12631"},"modified":"2024-10-08T15:35:52","modified_gmt":"2024-10-08T13:35:52","slug":"omnichannel-customer-contact","status":"publish","type":"page","link":"https:\/\/www.unexus.nl\/en\/solutions\/omnichannel-customer-contact\/","title":{"rendered":"Omnichannel customer contact"},"content":{"rendered":"\n\n\t\t\t\t\t\t\t\t\t\"Omnichannel\n

\n\t\tThe importance of different types of availability\n\t<\/h2>\n\t

Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels.<\/p>\n

\n\t\tAll channels in one place\n\t<\/h2>\n\t

Nowadays, we as a society are accustomed to communicating with others asynchronously, on our own time. This increasingly takes place online. Moreover, there are still some people who prefer to call. This also differs per topic and target group. In addition to the benefits for the customer, offering different channels also has a clear advantage for your organization. Pleasant customer contact has a positive impact on your organization’s reliability and value.<\/p>\n\t\t\t\t\t\t\t\t\t\"work-from-home-unexus\"\n

\n\t\tChoose your communication channels:\n\t<\/h2>\n\t\t

Traditional telephony<\/h3> \t\n\t\t\t\t\"\"\n\t\t

Teams telephony<\/h3> \t\n\t\t

Email<\/h3> \t\n\t\t

Web chat<\/h3> \t\n\t\t

SMS<\/h3> \t\n\t\t

WhatsApp<\/h3> \t\n\t\t

Facebook Messenger<\/h3> \t\n\t\t\t\n\t\t\t\t\t\t\tRequest a demo\n\t\t<\/a>\n

\n\t\tStructured handling\n\t<\/h2>\n\t

Gather all communication in one place to handle questions in a structured way. Include all channels in the queue, and distribute based on employee workload and presence. All communication requests via various channels are handled in order and clearly, nothing remains and there is always insight into the work.<\/p>\n\t\t\t\t\t\t\t

We are extremely happy and enthusiastic about our collaboration as well as the telephony system.<\/p>\n\t\t\t\t\t\t\t\t\t

Joyce Schellekens<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

KCC staff, De Dommel Water Board<\/h5>\n\t\t\t\t\t\t\t

We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.<\/p>\n\t\t\t\t\t\t\t\t\t

Arjen van der Zee<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT Coordinator, Stek Wonen<\/h5>\n\t\t\t\t\t\t\t

Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and\/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.<\/p>\n\t\t\t\t\t\t\t\t\t

Marlys van Egmond<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

ICT staff and first point of contact at the Stek Wonen Service Desk<\/h5>\n\t\t\t\t\t\t\t

The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.<\/p>\n\t\t\t\t\t\t\t\t\t

Rob aan de Brugh<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

Information Management Project Manager, municipality of Venlo<\/h5>\n\t\t\t\t\t\t\t

Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.<\/p>\n\t\t\t\t\t\t\t\t\t

Andy Heuts<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t

IT Manager, ZOWonen<\/h5>\n\t\t\t\t\n

\n\t\tCustomer cases\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tDe Sleutels<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tCan a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWaardwonen<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tWaardwonen, located in Huissen, Gelderland, is a housing corporation that provides accommodations to almost 4,000 households in Lingewaard and Berg …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tWoonplus<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t“What makes us so enthusiastic is that it now really doesn’t matter from what location we work from. Whether from …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"Foto\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tThuisvester<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; “mobile unless …” …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\"\"\n\t\t\t\t<\/a>\n\t\t\t\t\t\t

\n\t\t\t\tMunicipality of Venlo<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

The importance of different types of availability Create a flexible, modern and scalable contact center with all the modern communication channels using omnichannel. With omnichannel you offer your customers a choice. Do they prefer to establish contact by telephone, WhatsApp or email? Meet your customers’ needs by offering all the modern contact channels. All channels…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4147,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-12631","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/comments?post=12631"}],"version-history":[{"count":11,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12631\/revisions"}],"predecessor-version":[{"id":17664,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12631\/revisions\/17664"}],"up":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/4147"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=12631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}