![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/01\/WaardWonen.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Gemeente-Venlo-1-1024x998.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/08\/Gemeente-Steenwijkerland-1024x1024.png\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/11\/Woonplus-vierkant.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/07\/Bo-Ex-500x500-1-1024x1024.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/07\/Waterschap-Dommel-500x500-1-1024x1024.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/06\/De-Sleutels-2023-01.jpg\")
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/02\/orust-kommun-logo.jpg\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/02\/tjorns-kommun-logo.png\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/02\/martinsen-logo.jpg\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/02\/dansk-standard-logo.png\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2020\/04\/Metropolitan-Borough-Tameside-logo.png\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/12\/grand-hotel-lund-logo.jpg\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/12\/sheraton-stockholm-logo.png\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/12\/xylem-logo-1024x1024.png\"){kind=logo}
\n\t![](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2019\/12\/atp-ejendomme-logo-1024x1024.png\"){kind=logo}
\n\t\t\t\t\t![\"\"\/](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/03\/Thumbnail-Unexus-Connect.jpg\")
\n\t\t\n\t\tUnexus Connect\n\t<\/h2>\n\t
Set up your own communication platform using Unexus Connect. Opt for traditional telephony, omnichannel communication and smooth routing. A complete solution for your organization.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tDiscover the platform\n\t\t<\/a>\n\t\t\t\t\t Want to make more use of your Microsoft licenses? Choose Teams Calling and expand your Microsoft Teams application into a full-fledged contact center with Unexus Connect for Teams.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tDiscover the platform\n\t\t<\/a>\n Create your contact center with Microsoft Teams and Unexus. Manage your accessibility, expand with Teams Calling and integrate Teams into your applications.<\/p>\n\t\t\t\t Equip your contact center for telephony, email, SMS, web chat, WhatsApp and Facebook Messenger.<\/p>\n\t\t\t\t Set up your external telephony with Microsoft Teams Direct Routing and combine the benefits of Unexus Connect and MS Teams.<\/p>\n\t\t\t\t Upgrade your telephone switchboard to the cloud. Expand with mobile telephony, fixed-mobile telephony and fixed telephony.<\/p>\n\t\t\t\t Screen pop-up with extensive details about the caller, extendable with each application integration.<\/p>\n\t\t\t\t Oversee the availability of all employees at a glance. Employees can indicate when they can process questions and who best to be on-call for customers.<\/p>\n\t\t\t\t Option to fully operate using Microsoft 365.<\/p>\n\t\t\t\t Choose to have us handle your hosting in our Unexus Cloud. We’re eager to add you to our list of happy customers.<\/p>\n\t\t\t\t To measure is to know, so data is the new gold?! Our BI template allows you to answer the questions you have about your own availability.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tView all features\n\t\t<\/a>\n We believe that innovative customer contact contributes to customer satisfaction and hence to a positive brand experience. This is why we support organizations with integrated customer contact. We are energized by implementing our intelligent platform, thereby offering organizations insight into their communication process.<\/p>\n\t\t\t\n\t\t\t\t\t\t\tWhy Unexus?\n\t\t<\/a>\n We are extremely happy and enthusiastic about our collaboration as well as the telephony system.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t We notice that Unexus is pro-active about everything. From Covid-related changes to ongoing talks about the ambitions we still have for our communication solutions. They actively brainstorm with us, which is why we are true partners. How can we improve things? For example, they even investigated which headsets best match our telephony.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t The Unexus omnichannel environment was delivered to the municipality of Venlo to our complete satisfaction. As the implementation project manager, I am highly satisfied with the product and supplier.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t Unexus is a very informal company. They don’t make things difficult when they don’t have to. They have fair prices and honest service provision. Collaboration with them is simply very good, something I am glad to mention.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t Unexus Connect is a stable system, and if there’s an issue, it’s quickly resolved. There is a lot of extensive knowledge at support, and rapid feedback if there are questions and\/or problems. You guys pro-actively work with us and also follow the latest trends with regard to social media.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t Excellent customer contact Synergize all communication channels with the integrated Unexus omnichannel platform. Show me Book demo Unexus Connect Set up your own communication platform using Unexus Connect. Opt for traditional telephony, omnichannel communication and smooth routing. A complete solution for your organization. Discover the platform Unexus Connect for Teams Want to make more use…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Unexus - Excellent customer contact","_seopress_titles_desc":"Synergize all communication channels with the integrated Unexus omnichannel platform.","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-12460","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/comments?post=12460"}],"version-history":[{"count":26,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12460\/revisions"}],"predecessor-version":[{"id":14157,"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/pages\/12460\/revisions\/14157"}],"wp:attachment":[{"href":"https:\/\/www.unexus.nl\/en\/wp-json\/wp\/v2\/media?parent=12460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"\/](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/03\/Thumbnail-Unexus-Connect-for-Teams.jpg\")
\n\t\t\n\t\tUnexus Connect for Teams\n\t<\/h2>\n\t
\n\t\tAll-in-one platform\n\t<\/h2>\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Microsoft-Teams-integratie-paars.svg\" "\\"\\"")
\n\t\tMicrosoft Teams integration<\/h3>\t\t\t\n\t\t\t\t
![\"Omnichannel-contact-center-paars\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Omnichannel-contact-center-paars.svg\" "\\"Omnichannel-contact-center-paars\\"")
\n\t\tOmnichannel Contact Center<\/h3>\t\t\t\n\t\t\t\t
![\"Microsoft-Teams-calling-paars\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Microsoft-Teams-calling-paars.svg\" "\\"Microsoft-Teams-calling-paars\\"")
\n\t\tMicrosoft Teams calling<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Zakelijke-Telefonie-paars.svg\" "\\"\\"")
\n\t\tBusiness telephony<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/360-graden-klantbeeld-paars.svg\" "\\"\\"")
\n\t\t360\u00ba caller information<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Beschikbaarheidsmanagement-paars.svg\" "\\"\\"")
\n\t\tPresence management<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/11\/microsoft-365-paars.svg\" "\\"\\"")
\n\t\tMicrosoft 365 integration<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Hosting-in-de-Unexus-cloud-paars.svg\" "\\"\\"")
\n\t\tHosted in the Unexus Cloud<\/h3>\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Business-Intelligence-paars.svg\" "\\"\\"")
\n\t\tBusiness Intelligence<\/h3>\t\t\t\n\t\t\t\t
\n\t\tCustomer cases\n\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/11\/Foto-KCC-met-toestemming-uitsnede-uitgelichte-foto-1024x672.jpg\")
\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\t\t\t\tWoonplus<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t“What makes us so enthusiastic is that it now really doesn’t matter from what location we work from. Whether from …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/06\/DeSleutels-Klantconsulent-KCC-Unexus-5-1024x683.jpg\")
\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\t\t\t\tDe Sleutels<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tCan a customer consultant work alternately from home and at the office while still always remaining available? Housing cooperative De …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"Foto](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/09\/Mathilde-Thuisvester-Bron-Corporatie-Magazine.jpg\")
\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\t\t\t\tThuisvester<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThuisvester is a housing association with more than 13.500 rental units. Their telephony concept is flexible workplaces; “mobile unless …” …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Website-uitgelichte-blogfoto-2-1024x683.jpg\")
\n\t\t\t\t<\/a>\n\t\t\t\t\t\t\n\t\t\t\tMunicipality of Venlo<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\tThe Municipality of Venlo had been considering an omnichannel environment for some time. Through an extensive market consultation, the municipality’s …\n\t\t\t\n\t\t\t\t\t\t\tRead case\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t
![\"IMG_0115\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/02\/IMG_0115.jpg\" "\\"IMG_0115\\"")
\n\n\t\tChoose a reliable partner\n\t<\/h2>\n\t
\n\t\tBlogs & news\n\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\tBlogs\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\tNews\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/06\/Green-Cloud-Unexus-1-1024x785.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tAll together on the Green Cloud<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t28 June 2023\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/05\/portrait-adult-male-working-from-home-1-1024x682.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tThe impact of hybrid work on effective customer contact<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t09 May 2023\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/03\/BAPCO-2-e1679998656698.jpeg\")
\n\t\t\t\t<\/a>\n\t\t\tNews<\/a>\t\t\t\n\t\t\t\tUnexus Connect as unique solution for emergency services in the UK<\/strong><\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t28 March 2023\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2021\/10\/IMG_0077-1024x683.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tThe future of your customer contact availability<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t28 February 2023\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2023\/01\/Livegang-Ymere-Unexus-4-1024x683.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tStaying close to renters with multiple channels and Teams Calling<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t17 January 2023\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/12\/Dorset-and-Unexus-2-1024x601.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tNews<\/a>\t\t\t\n\t\t\t\tDorset Police (UK) visits Unexus office<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t06 December 2022\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/06\/Laptop-point-to-computer-Teams-Unexus-scherm-1-1024x682.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tMore and more contact centers choose Unexus Connect for Teams<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t08 November 2022\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/11\/Wilfred-houdt-ISO-9001-vast-1024x756.jpg\")
\n\t\t\t\t<\/a>\n\t\t\tNews<\/a>\t\t\t\n\t\t\t\tUnexus ISO 9001 certified!<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t08 November 2022\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t
![\"\"](\"https:\/\/www.unexus.nl\/wp-content\/uploads\/2022\/10\/Website-uitgelichte-blogfoto-2-1024x683.webp\")
\n\t\t\t\t<\/a>\n\t\t\tBlog<\/a>\t\t\t\n\t\t\t\tMunicipality of Venlo Customer Contact Center uses Unexus Connect omnichannel environment<\/a>\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t21 October 2022\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\tRead more\n\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Joyce Schellekens<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
KCC staff, De Dommel Watermanagement<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Arjen van der Zee<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
ICT Coordinator, Stek Wonen<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Rob aan de Brugh<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Information Management Project Manager, municipality of Venlo<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Andy Heuts<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
IT Manager, ZOWonen<\/h5>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
Marlys van Egmond<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
ICT staff and first point of contact at the Stek Wonen Service Desk<\/h5>\n\t\t\t\t\n\n","protected":false},"excerpt":{"rendered":"