We greatly value quality and continuous improvement. This is why we wanted to comply with the NEN-EN-ISO-9001 (also called ISO 9001). This is the international standard for quality management systems. With this certificate we demonstrate that we comply with a good quality management system.
What is NEN-EN-ISO-9001?
NEN-EN-ISO-9001 (also known as ISO 9001) is the international standard for quality management systems. With this certificate we comply with a good quality management system. We had to map out our business processes and bring a continuous process of audit and improvement into the organization. We believe that we can always raise the bar using our new quality management system.
A solid foundation
Prior to attaining the certificate, the whole team of Unexus was involved in the first brainstorms to figure out the status-quo. The output of these conversations was then used to map out clear processes. But also to establish the core of improvement activities and to record them in processes. With this, we have laid a solid foundation for continuous measurements of quality and improvements in practice.
An example of improvement due to the new quality system is the total time necessary to respond to support requests. Thanks to a new registration tooling we are able to manage customer satisfaction more effectively. We also measure on various parts of our service, such as this lead time of tickets. If we don’t reach our target percentages, we can act on this immediately. For example, we have recorded quality improvement in our practice.
Unexus team member Wilfred Bassie has the role of quality manager. You can contact him for questions related to ISO 9001. In the meantime, we continue to conduct audits and improve our quality.
Unexus, your certified partner
Want to find out more about our certifications?
In addition to our existing integrations with Microsoft Teams, it is now also possible to use the Unexus Connect platform from within Microsoft Teams. We call it the Unexus Teams Client.
In this collaboration with Microsoft, we have synergized our technology with Microsoft Teams in order to offer the user a single platform. Users of the Unexus Teams Client have access to communication flows and specific functionalities of Unexus Connect from one central application.
Unexus has entered into a strategic partnership with CM.com to offer the WhatsApp Business Solution in its platform through CM.com. With the partnership, Unexus underscores its commitment to finding solid partners that add value to our clients. The WhatsApp Business Solution is a valuable and effective channel to strengthen customer service and improve business results.
As our customers have come to expect from us, we are leading the way in integrating (business) applications with our Unexus Connect platform. Unexus Connect from now on also offers integration with Microsoft Teams. No more guessing about the presence status of colleagues or getting transferred calls during a Teams meeting. Working with Unexus Connect and Microsoft Teams helps to take collaboration in your organisation to the next level.
We have become specialists within the housing corporation sector. In this context, we are proud and delighted to announce that we recently welcomed our 50th housing corporation as a customer. We know what is going on in the sector and work together with our customers to perfectly meet their needs, now and in the future. A milestone has been reached; now on to the next 50 housing corporations!